1. Return Window

Returns are accepted only within 5 days from the date of delivery. The return window starts from the day the product is delivered to the customer.

2. Eligibility for Returns

To be eligible for a return:

• The product must be unused, unworn, and in its original condition.
• The product must be returned with original packaging, tags, certificates, and accessories.
• Customized, personalized, or made-to-order products are not eligible for return unless there is a manufacturing defect.

3. How to Initiate a Return

• Customers must contact our customer support team within 5 days of delivery.
• Order ID and reason for return must be shared.
• Return instructions and shipping address will be provided after approval.

4. Inspection and Refund Process

• All returned products will be inspected upon receipt.
• Once approved, refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method.
• Shipping charges are non-refundable unless the return is due to a defect or an error from our side.

5. Exchange Policy

• Exchanges are allowed for the same product in a different size or variant, subject to availability.
• If the exchanged product costs more, the price difference must be paid.
• If the exchange cost is less than the product price, the difference will be credited as store credit.

6. Damaged or Defective Products

• If you receive a damaged or defective product, contact us within 5 days of delivery.
• Clear images or videos of the defect must be provided.
• A replacement or refund will be arranged at no additional cost.

7. Non-Returnable Items

• Products purchased on sale or with discount offers may not be eligible for return.
• Gift cards and customized products are non-returnable.